Return & Refund Policy

Return & Refund Policy – RebornBabyDolls.shop

At RebornBabyDolls.shop, we take pride in creating and delivering the most lifelike reborn baby dolls. We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

🔁 Return Eligibility

You may request a return within 14 days of receiving your item. To be eligible:

  • Your realistic baby doll must be unused and in original condition

  • It must be in the original packaging

  • A valid proof of purchase or order number is required

Important: Due to the handmade and hygienic nature of our silicone baby dolls, any used, handled, or altered dolls are not eligible for return.

📦 Items That Cannot Be Returned

We do not accept returns for:

  • Customized or personalized reborn dolls

  • Sale or clearance items

  • Products damaged by improper handling or misuse

💵 Refunds

Once your returned item is received and inspected:

  • You’ll receive an email notification confirming we received your return

  • If approved, your refund will be processed within 5–10 business days

  • Refunds will be applied to your original payment method

Shipping fees are non-refundable.

❌ Order Cancellations

We allow cancellations within 24 hours of placing your order. After that, your order may already be in production or shipped, and cannot be cancelled.

🛑 Damaged or Incorrect Orders

If your order arrives damaged or is not what you ordered, contact us within 48 hours of delivery with:

  • Photos of the product and packaging

  • Your order number

  • A brief explanation of the issue

We’ll offer a replacement or full refund depending on the situation.

📬 How to Start a Return

Email us at info@rebornbabydolls.shop with your:

  1. Order number

  2. Reason for return

  3. Clear photos (if applicable)

Our team will guide you through the return steps.

🌎 Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect

  • We recommend using a tracked shipping method for safe return

  • RebornBabyDolls.shop is not responsible for lost or damaged return shipments

Need Help?

If you have any questions about our return and refund policy or your specific order, feel free to contact us.

📧

 – RebornBabyDolls.shop

At RebornBabyDolls.shop, we take pride in creating and delivering the most lifelike reborn baby dolls. We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

🔁 Return Eligibility

You may request a return within 14 days of receiving your item. To be eligible:

  • Your realistic baby doll must be unused and in original condition

  • It must be in the original packaging

  • A valid proof of purchase or order number is required

Important: Due to the handmade and hygienic nature of our silicone baby dolls, any used, handled, or altered dolls are not eligible for return.

📦 Items That Cannot Be Returned

We do not accept returns for:

  • Customized or personalized reborn dolls

  • Sale or clearance items

  • Products damaged by improper handling or misuse

💵 Refunds

Once your returned item is received and inspected:

  • You’ll receive an email notification confirming we received your return

  • If approved, your refund will be processed within 5–10 business days

  • Refunds will be applied to your original payment method

Shipping fees are non-refundable.

❌ Order Cancellations

We allow cancellations within 24 hours of placing your order. After that, your order may already be in production or shipped, and cannot be cancelled.

🛑 Damaged or Incorrect Orders

If your order arrives damaged or is not what you ordered, contact us within 48 hours of delivery with:

  • Photos of the product and packaging

  • Your order number

  • A brief explanation of the issue

We’ll offer a replacement or full refund depending on the situation.

📬 How to Start a Return

Email us at support@rebornbabydolls.shop with your:

  1. Order number

  2. Reason for return

  3. Clear photos (if applicable)

Our team will guide you through the return steps.

🌎 Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect

  • We recommend using a tracked shipping method for safe return

  • RebornBabyDolls.shop is not responsible for lost or damaged return shipments

Need Help?

If you have any questions about our return and refund policy or your specific order, feel free to contact us.

📧